FAQ’s

What kind of behaviors would my child exhibit to warrant treatment at the Excel Center?
Sometimes symptoms of serious problems can be similar enough to normal behavior that parents might not recognize the difference. Agitation, temper tantrums, fussy eating, sadness, or restless sleep patterns are not unusual behaviors in children. When coupled with actions such as withdrawing from affection and friends, purposely hurting themselves, extreme sadness that interferes with normal activities, defiance of authority, severe disruptive behaviors in school, truancy, drug use, or violent behaviors, these symptoms can indicate severe problems.

The Excel Center of Fort Worth provides no-cost assessments Monday through Friday. If your child exhibits suicidal or homicidal tendencies, we recommend immediate consultation with a psychiatrist or an inpatient mental health facility.

What is the program at Excel Center like?
Excel Center of Fort Worth provides day treatment programs (PHP/IOP) for youth struggling with issues including: depression, anxiety, mood disorders, ADHD, PTSD, and poor anger/impulse control. Our program is a “middle step” of treatment for youth making the transition from inpatient treatment or as an alternative for those who are not responding to outpatient counseling. We offer a safe and structured environment while enabling patients to be home evenings and weekends to maintain important family and community relationships.

How long will my child be in the program?
The program is held Monday through Friday, 9 a.m. – 3:30 p.m. Our average length of stay is three to four weeks. Discharge is dependent on your child’s progress, and continuous review of criteria for level of care by the psychiatrist and the treatment team.

Do I contact the insurance company concerning the fees?
No. Our business office contacts your insurance company at the time your child is admitted for treatment. The business office manager will inform you of your benefits, can facilitate financial arrangements for your co-pay and answer any questions concerning your benefits.

How do I get information on my child’s progress?
Your child is assigned a therapist case manager upon admission, who is available by phone daily, and can visit with you during family therapy sessions to discuss your child’s progress. Daily home reports are a good way to communicate daily with the therapists, nurses and teachers. Therapists and nurses are in group during the morning and check their voice mail regularly. Phone calls will be returned as soon as possible. Therapists are generally available to receive calls from 3 p.m. – 5 p.m.

How do I address school issues during admission and throughout my child’s stay at Excel?
If admitted, you will register your child for enrollment in our Charter School during treatment. The school registrar will contact your child’s home school for current course requirements. Any special concerns you have about school can be addressed by the school registrar at (817) 335-2769.

How do I receive information concerning the free transportation to and from the Center?
We pride ourselves on being able to offer free transportation for many of our patients. Transportation arrangements are made at the time of admission. You will receive a phone call from the assigned driver to discuss pickup and drop off times and location.

How am I involved in my child’s progress?
Family participation is a key component in the treatment program through individual family therapy, treatment and discharge planning. It helps facilitate improved functioning within the family and home environment.

Upon admission, your child is assigned a therapist/case manager, nurse and psychiatrist. The therapist and nurse are available by phone daily, and visit with you during family therapy sessions to discuss your child’s progress. Daily home reports are a good way to communicate daily with the therapists, nurses and teachers. Therapists and nurses check their voice mail regularly. Phone calls will be returned as soon as possible.



Physicians are on the medical staff of Millwood Hospital, but, with limited exceptions, are independent practitioners who are not employees or agents of Millwood Hospital. The facility shall not be liable for actions or treatments provided by physicians.

Model representations of real patients are shown. Actual patients cannot be divulged due to HIPAA regulations.